Ente Locker FAQ

Welcome to the Ente Locker FAQ index. Browse questions by category below, or use the search function at the top of the page to find specific answers quickly.

Quick Navigation

Jump to a category:

• Getting Started
• Information Types
• Organization
• Sharing
• Security
• Troubleshooting

Getting Started

View complete Getting Started FAQ →

Installation

• How do I install Ente Locker on Android?
• How do I install Ente Locker on iPhone or iPad?
• Is Ente Locker available on desktop?
• Can I access Locker from a web browser?

Account

• How do I create a new Ente account?
• Can I use my existing Ente Photos account?
• How do I log in on multiple devices?

Information Types

View complete Information Types FAQ →

General

• What types of information can I store?
• Can I create custom information types?
• Can I edit a document after creating it?

Specific Types

• Can I format text in Personal Notes?
• Does Locker have browser integration for passwords?
• Can I attach photos of physical documents?
• Can I quickly call a contact from Locker?

Organization

View complete Organization FAQ →

Collections

• How do I organize my documents?
• Can I create nested collections?
• What happens if I delete a collection?
• Can a document be in multiple collections?

Trash

• How long do deleted items stay in Trash?
• Can I recover documents after 30 days?
• Does Trash count against my storage?

Search

• Does search work offline?
• Can I search within a specific collection?

Sharing

View complete Sharing FAQ →

Sharing with Users

• How do I share my emergency contacts with family?
• Can I share with non-Ente users?
• What happens when I update a shared document?
• What happens if I revoke access to shared content?

Public Links

• Are public links end-to-end encrypted?
• Can I see who viewed my public link?
• How does sharing work with encryption?

Security

View complete Security FAQ →

Encryption

• How is my data encrypted?
• Can Ente see my data?
• Is my data safe if Ente is breached?

Account Security

• What is the recovery key?
• I forgot my password. How do I recover my account?
• Does Locker support two-factor authentication?

Lock Screen

• What happens if biometric authentication fails?
• Can I change my PIN?
• Is lock screen available on all devices?

Troubleshooting

View complete Troubleshooting FAQ →

Sync Issues

• Why aren't my changes syncing?
• Why is sync slow?

App Issues

• The app is crashing. What should I do?
• Why isn't my document appearing in search?

Getting Help

• How do I report a bug?
• How do I contact support?

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Can't find what you're looking for?

• Try using the search function at the top of the page
• Check the Getting Started guide
• Visit the main Locker documentation
• Contact support@ente.io