Ente Help

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Getting Started FAQ ​

Answers to common questions about installing Ente Locker and setting up your account.

Installation ​

How do I install Ente Locker on Android? ​

Install Ente Locker for Android from:

Open the store, search for "Ente Locker", and tap Install.

How do I install Ente Locker on iPhone or iPad? ​

Install Ente Locker from the iOS App Store.

Open the App Store, search for "Ente Locker", and tap Get.

Is Ente Locker available on desktop? ​

Ente Locker is currently available only for iOS and Android. Desktop apps are not yet available.

However, public links created in Locker can be opened in any web browser on desktop.

Can I access Locker from a web browser? ​

There is no web app for Ente Locker at this time. The mobile apps for iOS and Android are required to access your data.

Public links to shared content can be viewed in any web browser.

Account ​

How do I create a new Ente account? ​

  1. Open Ente Locker
  2. Tap Create account
  3. Enter your email address
  4. Create a strong password
  5. Verify your email with the code sent to you
  6. Save your recovery key when prompted

Learn more in the Sign up guide.

Can I use my existing Ente Photos account? ​

Yes. Ente Locker uses the same account system as Ente Photos and Ente Auth. If you already have an Ente account, sign in with your existing email and password.

Your Locker data is stored separately from your Photos and Auth data, but they all use the same account.

How do I log in on multiple devices? ​

  1. Install Ente Locker on your additional device
  2. Tap Sign in
  3. Enter your Ente email and password
  4. If 2FA is enabled, enter your authentication code
  5. Wait for your data to sync

All your documents will automatically appear on the new device.

Do I need separate accounts for different devices? ​

No. Use the same Ente account on all your devices. Your data syncs automatically between all devices signed into the same account.

I'm not receiving the verification email. What should I do? ​

  1. Check your spam or junk folder
  2. Add noreply@ente.io to your contacts
  3. Wait a few minutes and try again
  4. If still not received, contact support@ente.io