Frequently asked questions

Out of ente

Please follow the following simple steps to keep a local copy of the photos and videos you have uploaded to ente.

  1. Sign in to our desktop app, if you haven't done so already.

  2. Open the side bar, and select the option to export data.

    ente - Export data
  3. Select the destination folder and click on start.

    ente - Select destination folder and start
  4. Wait for the export to get completed.

    ente - Export in progress
  5. Later on if you wish to sync newer files that were uploaded since the last time you exported, simply select export data again and click on resync.

    ente - Rexport

In case your download gets interrupted, ente will resume from where it left off. Simply select export data again and click on resync.

If you run into any issues during your data export, please reach out to [email protected] and we will be happy to help you!