Frequently asked questions

Import from Amazon Photos

Amazon Photos does not provide a way to export all of your photos and videos, or even albums with a single click.

According to their help desk article, you have to select and download photos individually.

Once you've done that, simply drag and drop this folder into our desktop app, and Ente will take care of the rest.

Note: In case your uploads get interrupted, just drag and drop the folder into the same album again, and we will ignore already backed up files and upload just the rest.

If you run into any issues during this migration, please reach out to and we will be happy to help you!