frequently asked questions
frequently asked questions
where is my data stored?

your data is replicated to multiple providers in different locations in the EU, including a fall out shelter underground.

currently we have datacenters in Amsterdam, Netherlands and Paris, France.

security and privacy
can ente see my photos and videos?
how is my data encrypted?
where is my data stored?
what happens if i forget my password?
can i change my password?
do you support 2fa?
how does sharing work?
other topics
migration
from google photos
from apple photos
from local hard disk
more
subscription
is there a forever-free plan?
what payment methods do you support?
what happens if i exceed my storage limit?
more
general
what file formats does ente support?
how can I free up my phone's storage space with ente?
is there a file size limit?
more
something unclear? please reach out to us at  [email protected].
ente cross platform apps
ente - play store
ente - ios app store
ente is a cloud based mobile and desktop photo storage app with a focus on security and privacy.
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H1304, PFS, Old Airport Road, Bengaluru, India
Denemarkenstraat 90, 2034 AD, Haarlem, Netherlands